"The customer service is obviously a high priority in the delivery of their outstanding service!"
"I had the opportunity to obtain services from Lowry Electrical. This is my story; As a Peace Officer (Supervisor) I get quite a bit of feedback regarding my deputy's activities with our customers, citizens. In this day & time, a very large majority is negative feedback. Being on the job for 34+ years, I rarely get people calling me to tell me the Deputies under my charge did a good job or were so helpful, comments such as those are rare. Most people never take the time to followup with leadership to report positive interaction, more times than not it's the negative people make time for. Now to Lowry Electrical. I needed some outdoor lighting fixtures installed at my home. It was not a normal installation. It was somewhat involved if you know what I mean. I first spoke to a very nice lady "Jennifer" with Lowry to schedule my job. "Jennifer" explained they are a very busy company (now I know why) & it would be a couple of weeks before she could have someone report to my home to do the work which was okay with me. "Jennifer" then calls me back a few days later, asking if she could send someone to my home (like the next day) because a job had been canceled & she could schedule the work to be done the next day, which was fabulous, not only was I going to get my lighting installed quicker than expected but that "Jennifer" followed up with her customer. I was impressed. "Jennifer" advised me the time her field agent would be at my house. A specific time, not between 8a to 12n or 8a to 5 pm, a specific time. That doesn't happen much anymore in this day & time. Now a Lowry Electrical Field agent shows up at my home at the time "Jennifer" said he would be there. He wasn't late, he arrived at the time "Jennifer" had advised. Yet again, I was pleasantly surprised & quite impressed. So now I'm dealing with "Joe" the Field electrician. "Joe" not only performed the work, which was excellent & professionally installed, but it was his demeanor that caused me to take the time to tell this story. You see, "Joe" presented as an 'OleSchool Guy' that through my observations obviously takes a lot of pride in his work product. The thing with "Joe" was I felt like I was the most important issue he had on his plate dealing with me. I'm sure he had many tasks to perform this day, but "Joe" performed the tedious work that required the install to be perfect. I also recognized that "Joe" had obviously had acquired extensive experience in his field, not just his electrical installation skillset. "Joe" was a "people" person & learned (I guess) along the way what it means that "you represent more than yourself". That is something that is a lost art in this day. Just as I & my Deputies represent more than ourselves, we represent all of Law Enforcement at any given moment when we interact with our customers, the citizenry, "Joe" represented much more than himself. "Joe" represented his company, Lowry Electrical, in the highest regard I would add. So in closing, I wanted to take the time to bring to the attention of the leadership of Lowry Electrical that "Jennifer"& "Joe" represented not only themselves but the company they represent in the most honorable fashion relating to how customers are dealt with. Being in Texas a Cowboy phrase comes to mind; "Jennifer" & "Joe" are clearly "Riding for the Brand" & clearly without any doubt is "A Cut Above" which resulted in representing the Lowry Electrical Team in the utmost regard. I am quite fortunate to have had the opportunity to have crossed their path. Quality customer service is an extinct service & I for one sincerely appreciate the Lowry Team recognizing that customer service is obviously a high priority in the delivery of their outstanding service. Thank you Respectfully, G. Griffin, Kyle, Texas
- G.Griffin
Kyle, TX
